At Pauline Papers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our refund and return policy below.

Returns
You may return eligible products within 14 days of receiving your order. To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

Please note that personalized or custom items cannot be returned unless they arrive damaged or defective.

How to Return an Item
To initiate a return, please contact us within 14 days of delivery at [email protected] with your order details and reason for return. Our team will guide you through the process.

Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days using the original payment method or as store credit, depending on the situation.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected] with photos and details. We will work with you to resolve the issue promptly, including replacement or refund if necessary.

Important Notes

  • Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

  • Please allow additional time for returns or refunds during peak seasons or holidays.

If you have any questions or need assistance, feel free to reach out to us at [email protected].